Manufacturer support that you can reach even after machine delivery
As CSA Endüstri, we do not see our warranty approach as only replacing parts in the event of a malfunction. Our team designs and produces MayCUP machines; Communicates directly with our customers, from installation to production, from technical evaluation to parts and service planning.
The warranty period and scope are determined by the sales contract, warranty certificate and technical documents of the machine. During this period, every technical notification is recorded, evaluated by the expert team, and the applicable solution is clearly communicated to the customer. Our technical support guarantee We define it as .
What does our technical support guarantee provide?
Direct technical team
Your notification is evaluated by the CSA Endüstri technical team, who knows the structure and working logic of the machine without an intermediary.
Remote first review
An initial technical assessment is made about the source of the problem using photographs, videos, error information and, where possible, remote connection.
Part production capability
The necessary mechanical parts can be supplied from stock or can be taken into the production plan in our own production infrastructure according to size and technical requirements.
Solution and production tracking
After adjustment, parts, remote support or field intervention, the return of the machine to stable production is checked under possible conditions.
The guarantee of technical support is that each notification is evaluated by an expert team and the solution is clearly planned.
How to evaluate the warranty?
The notification is recorded
Machine model, series information, current situation, raw material used and its effect on production are determined.
Why is the technique examined?
Operating images, error records, settings, maintenance history and field conditions are evaluated together.
Scope and solution explained
Whether the situation is under warranty or not; The required part, service type and estimated process are notified to the customer.
Application is tracked
After remote guidance, part delivery or field intervention, the work result is checked.
Situations evaluated within the scope of warranty
Although the exact scope is determined according to the contract and warranty document of the machine, the following situations may be evaluated within the scope of warranty as a result of technical examination:
- Defects due to manufacturing or materials confirmed in the delivered machine
- The need for repair or replacement of a part under warranty as a result of technical inspection
- Technical guidance on control system and machine settings provided by CSA Endüstris
- Deficiencies associated with installation and commissioning records, verified by the technical team
Situations that need to be evaluated separately
Technical support is provided in all cases; However, parts, travel or service expenses arising from the following reasons may be considered outside the warranty or within the scope of paid service:
- Unauthorized intervention, software or electrical installation modification
- Disabling operating and safety systems contrary to operating instructions
- Improper electrical, compressed air, ambient or raw material conditions
- Failure to implement periodic maintenance and daily checks
- Consumables and consumable parts that wear out as a result of normal use
- Damages arising from transportation, impact, water, fire, natural disaster or facility conditions other than the machine
The technical support guarantee does not mean that every malfunction or part is unconditionally free. Warranty coverage; The cause of the malfunction is determined by evaluating the usage and maintenance records, the current condition of the machine and the contract terms.
Customer responsibilities for production safety
- Use of the machine by trained operators
- Timely daily checks and periodic maintenance
- In case of malfunction, stopping the machine without difficulty and providing accurate information to the technical team
- No unauthorized parts, software or electrical changes
- Providing suitable raw material, electricity and compressed air conditions for the machine
Support continues after warranty
Expiration of the warranty period does not mean that your technical relationship with CSA Endüstri has ended. With our field experience from hundreds of machines operating in Turkey and more than 30 countries; We provide remote support, on-site service, maintenance, parts supply and special mechanical parts production services.
Our after-sales work style in detail After-Sales Technical Service You can review it on the page.
Create a technical support request
Share the machine model, serial information, the situation you are experiencing and, if possible, a short operating video. Let our team start the technical evaluation.
Create a technical support request