The team that designed the machine also supports the continuation of production
CSA Endüstri designs MayCUP machines with its own engineering and production experience. Our team knows the mechanical structure, movement systems and working logic of the machine; During service, it focuses not only on the visible malfunction, but also on the impact of the problem on production and the reason for recurrence.
With the field experience we have gained from hundreds of machines operating in Turkey and more than 30 countries; We manage remote technical support, on-site intervention, maintenance, parts production and commissioning in a single process.
Service advantage of being a manufacturer
We have the design information of the machine
Our technical team knows the working order and critical settings of the machine. This information reduces trial and error and accelerates correct intervention.
Ability to produce parts
We can measure mechanical parts, evaluate them technically and, if necessary, reproduce them with our own production infrastructure. Stock parts are shipped; Special parts are taken into the production plan according to size and technical requirements.
Field experience from hundreds of machines
Our expert teams, who have encountered different products, raw materials and working conditions, evaluate waste, adjustment and production stability as well as failure.
Remote and onsite support
Preliminary inspection can be done by photo, video or remote connection. When necessary, the technical team performs maintenance, repair, parts replacement and production testing in the field.
From service request to remanufacturing
We listen to the need
The machine model, problem, raw material used and its impact on production are recorded.
We make a technical diagnosis
Images, settings, and operating symptoms are examined; If necessary, a remote connection or field visit is planned.
We implement the solution
The need for adjustment, maintenance, repair or parts is clarified and implemented by the expert technical team.
We test production
The machine is operated by the product; Stability, product quality and continuity of production are checked.
The purpose of the service is not only to fix the malfunction but also to ensure stable production of the machine again.
Realistic and open approach to technical support
Duration of each service request; It may vary depending on the type of fault, stock status of the part, the country where the machine is located and field conditions. For this reason, instead of giving unrealistic deadlines before the review is completed, we clearly share the action to be taken and the path to be followed.
- We evaluate maintenance and adjustment needs according to the production plan.
- We check the appropriate material and size when replacing parts.
- After the repair, we perform production testing with the real product whenever possible.
- We convey correct usage, cleaning and control points to the operator.
- In recurring problems, we investigate the root cause, not just the result.
Get technical support for your machine
Share the machine model, the problem you are experiencing and, if possible, a short working video. Let our team make the first technical assessment and clarify the process to be followed.
Create a service request